Help

Your Nine Viewing and Download Options

So that you can watch the video at the highest resolution possible, given your computer and internet connection, we have created nine different viewing options.

Test Your Viewing Options Before Joining

You can see which viewing option works best on your computer by checking out the clips on our Free Resources New School Videos page.  Each of the 16 clips in this free section are formatted identically to our membership clips in Quicktime, Windows Media Player, iPod (also downloadable to your computer), and Flash. 

**Before you sign up, please try them all, and find the one that works best for you.** The option that works best for you depends primarily on the speed of your internet connection and your computer settings. **A high percentage of people cannot watch all nine options.** For instance, our large Quicktime requires a very fast DSL or a T1 line. Below are some trouble-shooting tips that are likely to increase the number of viewing options which work for you.

Tips for Viewing and Downloading

Download to your computer or iPod - iPod format:
You can view the iPod video online or download it to your computer. For downloading, we recommend you use the browser Internet Explorer. If you have a PC computer, choose the "download" option. If you have an Apple computer, click on the triangle at the bottom right of the viewing window.

Internet Connection
If you are able to view the smaller versions of the video, but the medium and large are pixillated or the image breaks up, this is due to the speed of your internet connection. You may want to consider getting a faster internet connection. Also, note that none of our streaming clips work with dial-up connections. If you have a dial-up connection, you can still download the iPod format however it will take a very long time.

Latest Software: Video Players and Internet Browsers
Our video makes use of the latest technology. It works best on the most recent versions of internet browsers and video players. The Quicktime video clips will stream best on Mozilla Firefox. Some who use Internet Explorer (especially versions created before May 2007) have had slower loading times. This problem is solved by using Firefox or the latest version of Internet Explorer. The Windows Media clips play well on Firefox and Internet Explorer. You can download the latest versions for free here:

Internet Browsers
Download Mozilla Firefox free.
Download Internet Explorer free.

We recommend installing the latest Quicktime on your computer. To view the quicktime clips in their largest format with H.264, you will need Quicktime 7.04 or higher. Click here to download the most recent version of Quicktime available to you. Our Windows Media and Flash videos also play best on the latest versions of Flash and Windows Media players.

Video Players
Download Quicktime free here.
Download Flash free here.
Download Windows Media free here.

If you have installed Quicktime, but it will not open when you click on the options:
Open your other video players and make sure that the default setting is off.

Security Software such as Norton Anti-Virus
If you are using security software such as Norton Anti-Virus or McAffee, you will have to adjust your settings to access the streaming video. Turn off the Browser Privacy preference in your software. This takes about 20 seconds. The steps for Norton are below. For McAffee or other security programs, please see their respective help sections.

1. In the main window of Norton Anti-Virus, double-click Privacy Control.
2. In the Privacy Control window, in the Privacy Control settings from the drop-down list, select the account that you want to change.
3. Click Custom Level. In the Customize Privacy Settings dialog box, check or uncheck Enable Browser Privacy then click OK.
4. Now you should be able to access the videos.

Cookie Settings
Make sure you are accepting all cookies in your browsers settings. To do this go to tools, then internet options, then click on the privacy tab and click on default. You should have your privacy setting set to medium.

Free Quicktime, Flash, and Windows Media Players

Download Quicktime free here.
Download Flash free here.
Download Windows Media free here.

 

Specifics of the Viewing and Streaming Options

 

Feedback

We welcome your feedback. You can e-mail us at feedback@eroticmassage.com. Please know that we may not be able to respond to all e-mails, but we will use your feedback to constantly improve our service.

To Exit

You can cancel your membership by calling 888-596-9279, e-mailing consumersupport@ccbill.com or by visiting https://support.ccbill.com/.